Progeny Notion · Contact
A person reads every message. Say what you bought and what happened, and you will get an answer rather than a ticket number.
01
Email is the fastest way to reach us, and the one that leaves a record for both of us. Write about anything: a download that did not arrive, a question about something in Progeny Notion, a charge you do not recognize, or a refund. Tell us the email address you bought with and the name of what you bought, and we can look it up straight away. A person reads it and writes back.
02
The same line answers for every Progeny Infinite product, so say which one you are calling about. For anything about a payment, email is better, because we can send you the processor's reference in writing.
03
FHL Stephens LLC
1303 SE Stephens St, Roseburg, OR 97470
This is the address for anything that has to be in writing on paper. Everything else is quicker by email.
04
Refunds are covered on the Refund Policy page: thirty days, no explanation needed. What we keep about you, and how to have it deleted, is on the Privacy Policy page. The agreement you accept when you buy is the Terms of Service.